FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

HOW DO I GET MY ORDER TO YOU?

If you are local, you can drop your order off to our studio Monday-Friday 9am-5pm. You can also take advantage of our FREE Pick Up and Delivery Service if your order is over $100 and you live within a 25-mile radius of Stonington, CT.

Although we are currently providing free return shipping, you are responsible for the cost of shipping your media to us. Charter Oak Scanning is not responsible for damage to your media that may occur during shipping. Our standard shipping service is USPS Priority Mail.

Our address is:
Charter Oak Scanning
22 Bayview Ave, Studio 4A
Stonington, CT 06378

PHOTO QUESTIONS

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VIDEO QUESTIONS

What are the different types of film you can convert?

We can digitize all 8mm, Super 8mm, and 16mm film.

I have regular 8mm and Super 8mm reels of different sizes, how can I tell how many minutes are on each reel?

Reels come in three standard diameter sizes for 8mm film.

3 inch = 3 to 4 minutes

5 inch = 12 to 16 minutes

7 inch = 24 to 32 minutes

Are you able to make my film look better?

With our frame by frame scanning technology and included image enhancement, you will find that your films will indeed look better.  However, we cannot fix film that is flickering, blurry, or out of focus.

If my film has sound can you transfer that as well?

Yes, we can capture the soundtrack if it is present on Super 8. This incurs a charge of $0.20 cents per foot.

How long will it take to transfer my film?

Our usual turnaround time for a film transfer is within 14 days of receipt. If  you have a special occasion coming up , please call us and we will make every effort to accommodate you.

Will you return my originals?

Absolutely! We can return your films if you wish us to do so. Alternatively, after you have made backup copies of your digitized content, and upon your instruction, we can recycle all media.

Can I order extra copies of my DVD’s or flash drive?

We keep all your files for a minimum of 90 days after your order is completed. Just call us and we will send you additional copies or even mail them to your relatives or friends for you.

Can I have my digitized film available on the cloud?

Yes, you can! We can help you set up a private YouTube, DropBox or Google Drive folder where you can download and publish on your personal device. You can then securely share your memories with friends and relatives shared via e-mail or even Facebook.

AUDIO QUESTIONS

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8mm & 16mm FILM QUESTIONS

What are the different types of film you can convert?

We can digitize all 8mm, Super 8mm, and 16mm film.

I have 8mm regular and super 8mm reels of different sizes, so how can I tell how many minutes per reel?

Reels come in three diameter sizes for 8mm film.

3 inch = 3 to 4 minutes

5 inch = 12 to 16 minutes

7 inch = 24 to 32 minutes

Are you able to make my film look better?

With our frame by frame scanning technology and included image enhancement, you will find that your films will indeed look better. However, we cannot fix film that is flickering, blurry, or out of focus.

If my film has sound can you transfer that as well?

Yes, we can capture the sound track if it is present on Super 8. This incurs a charge of $0.20 cents per foot.

How long will it take to transfer my film?

Our usual turnaround time for a film transfer is within 14 days of receipt. If  you have a special occasion coming up , please call us and we will make every effort to accommodate you.

Will you return my originals?

Absolutely! We can return your films if you wish us to do so. Alternatively, after you have made backup copies of your digitized content, and upon your instruction, we can recycle all media.

Can I order extra copies of my DVD’s or flash drive?

We keep all your files for a minimum of 90 days after your order is completed. Just call us and we will send you additional copies or even mail them to your relatives or friends for you.

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